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iOS 9 New Feature Roundup

iOS9-6s-5Up

On September 16th iOS 9 was sent into the wild via over-the-air or iTunes update. Right away users started to notice the update size is much smaller than iOS 8 by around 3.5 times. This made the update process fairly easy for everyone who was prepared. Of course if you haven’t updated yet we always recommend a backup to iCloud or iTunes before getting started. Let’s get started with the roundup by exploring what’s really new in iOS 9 instead of finding out there is no emoji for flipping the bird.

The most obvious thing folks have noticed is the new San Francisco font that Apple switched to with iOS 9. The biggest response on Twitter #iOS9 seems to be related to Siri’s beep no longer is heard during accidental presses during inappropriate times. Of course with the new comes the new bugs, yet  the outcries haven’t been so bad.

New & Improved Apps at your disposal.

Where do you go to get news on what’s new? Apple has added a new app for that called Neios-9-newsws built for your device. You can pick from multiple sources and the app will funnel everything to you in a sleek interface. The more you use it the better it understands your likes and updates your feed to reflect it over time.

iCloud Drive is finally navigable across all devices with it’s new file system update and app you can add to the home screen to help. Meanwhile Wallet is getting fatter with plenty of new cards coming.

Make a note of it in the improved Notes app that now allows checklists, photos, and even a sketch with your finger. You can attach things to your notes and find them all in a special browser. Of course you can sync with iCloud to get your devices on the same page with those new checklists.

While out and about checking those boxes you can now use Maps for transit, what’s nearby, and even give you a faster route if it becomes available if you are driving. An overdue overhaul that finally brings the features everyone expects from mobile directions.

Power struggles and selfies are different now.

ios-9-powerYour iOS device is even more responsive with the addition of Metal. In addition Apple states user can benefit with 1 more additional hour of battery life. This was accomplished by streamlining key components of iOS 9 and adding a new feature to enable a low power mode. With this new power users can take even more selfies with new album dedicated for it.

Security in an unsafe world.

Now you can strengthen the already locked down iOS by moving from a 4 to 6 digit passcode. Making the encryption even harder to break for those who are trying to access your device. A good idea in this day and age along with two-factor authentication to keep prying eyes out of your cloud and devices.

What’s that Siri, you finally made friends with Cortana?ios-9-siri-cortana

Siri got even more useful with a tighter integration with suggestions that a personal assistant would make or know. She has some new flare to share with end users such as color waves, snappy new lines, and new sources of information. Now she can help with unknown callers before you even ask her or help you pickup on your favorite playlist. Want to pick this up later? Just tell Siri she’s got your back. She’s even proactive about it just looking at a flight email unlocks easy access to details to even add it to your calendar. Siri has been upgraded to rockstar status.

iPad users rejoice then split down the middle.

Multitasking is here with picture in picture, split screen, and slide overs. Reference a page while typing up a synopsis, pop your messages over to quickly respond to a text, and watch the ball game when your suppose to be reading your email. Just mix and match the possibilities that work for you then speed things up even more with shortcuts with QuickType on the keyboard.

iTunes Update

Of course an iTunes update is needed to suppose iOS 9 and tacks on some fixes to address minor bugs. Those security enhancements we discussed earlier also come in to play with this update.

Ditch the Droid

Now switchers can easily move information from their Android device to the iPhone. Very similar ios-9-appto how Apple’s migration assistant transferred terabytes and terabytes of user data from Windows. Need a nudge? Let’s make it easier to move devices.

iOS 9 isn’t OS X

Overall the update primarily seems to be cosmetic, but peeling back reveals it’s more systematic. Polishing the face, enhancing the use, and streamlining the flow of information is exciting; however, there does seem to be a lot of the same. With new products like iPad Pro and iPhone 6s leading the way I expect the gap will narrow further between iOS and OS. It’s still okay that iOS 9 feels familiar when the experience remains positive. I expect the naysayers will be in full force, but so far 24 hours into it I am not one of them. Go backup and download iOS 9 now it’s worth it.

iCloud, iOS, iPad, Siri, iTunes, and QuickType are registered trademarks of Apple, Inc. All Right Reserved.
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There’s power in information | Mac Specs

Your Mac is your gateway to knowledge, productivity, and connecting to others. You may use it daily, or more sparsely if you prefer the likes of your iPhone and/or iPad. Regardless of your usage, there’s something all Mac users need to know how to get to:

The system’s information.

Finding this info is as easy as clicking the Apple logo in your upper-left-hand corner and choosing “About This Mac.”

The Apple menu's drop-down.
This is the Apple logo’s drop-down menu.

You will then be greeted with one of two windows, depending on the age of your system. Those running OS X 10.9 or 10.10, commonly known as “Mavericks” and “Yosemite,” will see the window below, whereas those on OS X 10.8 or earlier will see the second window.

"About This Mac" on newer Macs.
This will show for newer Mac users.
"About This Mac" for older Macs.
This will show for older Mac users.

This may seem like a topic that “the average user” need not entertain the thought of reading into. But, if you want to squeeze the most out of your investment, as well as decrease frustrations with slowness and unresponsiveness, seeing the system info is square one.

Both of the previous windows show the amount of memory your Mac has installed, which indicates it’s multi-tasking capabilities. If you’re running a Mac at 4GB of memory or less and are on (or want to be on) the newest operating system, “Yosemite,” we strongly recommend upgrading your system to at least 8 GB. To find out if your Mac qualifies, click here to fill out our memory upgrade form.

For newer systems, all the necessary information for the form will be in the “About This Mac” window. If you’re on OS X 10.8 or earlier, press the “More Info” button to open the “System Information” app and grab the model identifier.

Model identified and technical info!
There’s a lot of other technical info here as well.

If you’re on a newer Mac and want to get to the “System Information” app, press the “Apple” button, hold down the “Option” key on your keyboard, and choose “System Information.”

Option+click!
The alternate options while holding “Option.”

Use your “About This Mac” window to also see how much space is left on your hard drive.

The author's Mac showing low space.
Yikes! My Mac is running out of space!

Armed with this information, you know where to look to free up space. If you bog down your system’s storage too much, you may one day see the message below:

Something's not right...
Oh no! What did I break?!

By this point, your system is crawling, certain apps aren’t functioning the way they should, and some things just flat out won’t save. Why? Simply put, you’ve got too many files on your Mac. You resolve this by moving files to an external storage device- but, in most cases, the culprits are large files you didn’t even realize are there. Simply deleting them will free up space. To see how large a document, photo, song, video, or folder is, select it and press “Command+I” on your keyboard.

(To become a wiz with keyboard shortcuts, check out our blog post on them!)

I wonder if this is a problem...
Wow: half my drive is music.

So take the tools you’ve learned in this post and go explore your Mac’s info! You’ll be surprised by what you learn. If you’re thirsty for more knowledge about your Apple devices, click here to purchase training time with me. I am the resident Apple trainer here at Start On Technology.

We look forward to boosting your Mac’s speeds, and I look forward to enhancing your understanding of your computer!

Apple, Apple Store, and Macintosh are registered trademarks of Apple, Inc. All Rights Reserved.

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Keyboard Shortcuts

Have you ever seen someone use a computer with such speed that you wonder, “What the heck are they doing?” Things just seem to happen magically, as the windows open and close, text automatically appears, and text becomes formatted. All without using the mouse or trackpad, for your MacBook wielders.

Today’s blog post is here to pull back the veil and reveal the truth: keyboard shortcuts.

Example A:

CommandDoes the above symbol look familiar? If you’re a Mac user, you can see the “Command” key, along with its clover-like emblem, on either side of the space bar. Most keyboard shortcuts start by pressing this key and then pressing — while continuing to hold “Command” — another key. For those of you coming from the world of Microsoft’s Windows platform, “Control” was the key that performed this function.

Think you might of seen this symbol somewhere else? If you’ve ever clicked any section in your Mac’s menu bar, which is hard not to do, it’s been hiding in plain sight in one of the drop down menus.

Example B:

Screenshot 2015-04-02 11.25.21

Each one of the options shown in this screenshot is supplemented by keyboard shortcut, shown to the right. Once your done looking at the “File” section, move on to the “Edit” section to see its shortcuts as well. There are some additional symbols that you likely won’t recognize, as they aren’t given an overt description, nor do they have their symbols printed on the keys.

Example C:

SYM

 

Some of the keyboard shortcuts are universal, meaning that they can be used and relied upon no matter which app you’re doing. The app-specific keyboard shortcuts is where the convenience of CheatSheet really comes into play. Here’s a quick list of universal shortcuts:

  • Command Q = quit app (only exception is the Finder)
  • Command W = close window
  • Command A = select all
  • Command S = save current document/page
  • Command Z = undo (Shift Command Z = redo)
  • Command X = cut
  • Command C = copy
  • Command V = paste
  • Command P = print
  • Command B = bold
  • Command I = italics
  • Command U = underline

Try some of them out for yourself! We recommend compiling a best-of list and keeping it close at hand for reference. After some time of use, you may be surprised to see that you need to reference your cheat sheet less and less as muscle memory takes over.

You can customize and see what shortcuts are available by navigating to System Preferences and looking under the Keyboard section.

If after reading this you’re pumped up about really optimizing your workflow but still need some assistance, we offer Personal Mac Training. We can train remotely, as well as onsite (if you’re located in South Florida).

Now take those keyboard shortcuts and start on streamlining your workflow!

Apple, Apple Store, and Macintosh are registered trademarks of Apple, Inc. All Rights Reserved.
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Mac Spring Cleaning

mac-spring-cleaning

Spring is here! Celebrate the vernal equinox with us by taking some time to clean up your Mac. Our guide will provide some places to start your Mac spring cleaning along with some great, free and paid tools. Typically the Mac handles optimization on-the-fly and most maintenance is done in the background. You have probably noticed during installation of new software a point where it is “Optimizing” during the end of the installation. Still from time to time Applications can not operate as expected, so try some quick solutions first.

Have you tried turning it off and on again?

The ol’ trusty restart can in some cases be a good place to start when an application isn’t performing up-to-par. Sometimes it’s as easy as quitting and re-opening the problem application. It’s always a good idea to do a backup and save work before trying any troubleshooting. Rarely but in some circumstances, shutting down or restarting can make matters worse, especially if you’re not prepared with a backup. Typically this only emerges when your Mac is running slow as molasses signaling a possible drive failure or file system problem.

My friend said permission repairs fix everything.

Another great thing about your Mac is it comes with tools built-in called Utilities to help you out. Seasoned Mac users know about these tools found under the Go menu in Finder. One gem application in particular is Disk Utility.

It gives you details about the health and space of your hard drives and allows you to fix application access issues and check your file structure. Sometimes an application doesn’t work correctly because it’s trying to access something that the operating system (OS) is prohibiting due to access issues. That’s what choosing your boot drive, typically named “Macintosh HD,” on the left side and choosing Repair Permissions can do. It only really helps when your apps aren’t working as expected. It’s far from a magic fix-all, but it can help troubleshoot an issue. Don’t be surprised if running the permission repair multiple times yields the same messages. It’s almost never something to be alarmed about, but informative to developers to update their app. Verification of the Disk can warn you about a more serious issue, and it will take a chunk of time suspending use of the Mac.

Some others worth checking out in the utility folder are Console, Activity Monitor, and Keychain. Activity Monitor and Console can give you insight into what is happening in the moment. Sometimes you can see what app is messing up, but often it’s hard for even professionals to decode. The Keychain can help with password issues, but be warned you could end up resetting a ton of passwords if you mess up the keychain. It’s better to check it’s health in preferences and make a backup before touching the individual items listed.

I’ll try a PRAM reset after I clear Cache. That always seems to fix it.

Cache lives on your Mac to help speed things up. Sometimes an application is reading the cache instead of what you want it to do. Clearing this forces everything from the application down to the kernel (lowest-level) to stop relying on bad information found in the cache. Clearing your cache folder found in ~/Library/ and /Library/ can help ( The “~” means your home folder in which the hidden Library lives). The system folder also has it’s own version, but wiping any of  these out can cause problems (This is why it’s hidden). There are programs that can help out which you can read about in the next section.

Another classic recommendation is resetting the PRAM. Typically this does nothing more than make your Mac chime twice during boot, but even seasoned professionals try this one almost immediately out of habit. However, newer Macs don’t rely on this as heavily as before. You could lose important log files and make unintended changes by doing this action and clearing your NVRAM (non-volatile RAM). This only seems to help with booting issues and devices plugged into your post, so please learn more about this on Apple’s support site before jumping the gun: https://support.apple.com/en-us/HT204063

Automate it with the __________ application.

These days most home users and professionals have an endless amount of Mac apps available via the App Store or online, which is where the uneducated user can fubar everything with only a few clicks and a password. Anytime you give your password while installing or running an application you better either know what the app is or why it needs that password. Otherwise you could be willingly installing malware (bad stuff that can spy on you and/or infect your Mac). You may be thinking your saving yourself a trip to the Apple Store or to your local Apple Consultant or Apple Service Provider, but you could end up shooting yourself in the foot. That’s why when my tooth hurts I don’t get a hammer, screwdriver, and pliers to fix it myself, but instead I call my Dental Professional. Don’t get me wrong, I’m not saying some floss in this example couldn’t save me a trip, but I need to exhaust what I know to do before getting help. Below are some great free applications to help give you ideas, but use with caution and understand these programs can wreck everything and ruin your day if not used properly (like using a knife incorrectly):

  • Time Machine (built-in) can help create a backup for you beforehand. If you proceed in life without a backup, you will loose data at some point in life I promise. Alternatively you can pay us for a great inexpensive, easy solution called Backblaze.  Not bad to have two backups running just in case.
  • Disk Inventory X can give you a nice graph showing how much data you filled up on your Mac. Always good to keep at a minimum 10% of your total space free and available.
  • Onyx can help force maintenance and automate some of the items we discussed. It’s important to get the correct version and use a beta version with caution.
  • Hazel can help you manage your downloads folder if it’s out of control.

Thanks for reading! Feel free to comment your own suggestions or contact us for help.

Apple, Apple Store, and Macintosh are registered trademarks of Apple, Inc. All Rights Reserved.
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Daylite 4 Review

daylite 4 review

When Marketcircle announced, Daylite 4 a thorough redesign of Daylite, its popular Mac and iOS CRM solution software, it promised to address a number of issues users encountered in previous incarnations. That is not to say Daylite 3 was a faulty tool; in fact, it was a powerful one that I would personally recommend to clients. What Marketcircle has achieved is a more user-friendly interface that promises to enlarge its circle of users by requiring less training to use properly. Here is our Daylite 4 Review.

daylite 4 review

The learning curves for previous versions of Daylite have always been high, which turned off some potential users and prevented others from being able to use the software to its fullest extent. Daylite 4 has successfully made things easier. Its new interface is more synonymous with the Mac brand, known for being streamlined, clean, and attractive. Right when you log on, you’ll be able to see notes, memos, and information regarding upcoming appointments or deadlines. By scrolling over these homescreen icons, you’ll be awarded more detailed information, eliminating the need to open multiple tabs just to make a few changes.

daylite 4 review

Another of the enhanced features Daylite 4 offers is an updated version of its calendar system. Now, users can import and control their personal and family calendars within the system. This makes it easier to schedule appointments without double booking due to a wedding or birthday, or some other event unrelated to your business. Calendars are also now able to link with more information and, as I can’t stress enough, in a more user-friendly fashion.

daylite 4 review

Speaking of linking, longtime Daylite users will know the advantages this system has always offered. Daylite 4 takes the idea a step further, allowing for a more intuitive use of the linking system and including additional types of information that can be linked to one another. These include accounts, appointments, notes, contact information, etc.

daylite 4 review

Daylite 4 has just as many enhancements under the hood as it does in its interface. Included CalDAV and CardDAV servers allow Daylite accounts to link to portable and handheld devices like the iPhone. That means you can have our loveable Siri book or update appointments straight into Daylite. This is just another example of how useful linking a piece of software to the iCloud can be.

Marketcircle has come up with an excellent package in this latest software version. If you’re running a business on your own or have up to about 50 employees, Daylite 4 will keep you organized and on track. Though this is a more user-friendly version, there is still a learning curve, so don’t expect to get it all down right away. If you have any questions on how to operate Daylite 4 – from installation to advanced usage – feel free to contact us at Start On Technology. We’re happy to help.

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iPhone 5 Review

iPhone 5 - Rear

Rumors about the iPhone 5 had been building since before the 4S model made its way to consumers. After much anticipation, it was officially released from the Apple vault during their media event on September 12th, 2012.  Apple’s competition has stepped up its game since the original iPhone stormed the market, offering innovation that challenges the iOS way of life. So, the iPhone 5 already has a lot to live up to and hurdles to overcome. Many critics feel the iPhone has gone soft with in its latest iteration. This isn’t necessarily the case, but as we all know the consumers will make the ultimate decision as to the phone’s post-Steve Jobs future.

What is new?

iPhone 5 is thinner, faster, and stronger than the previous model. It rolls out with the much-anticipated iOS 6 software and comes with a new 4″ retina display to enjoy all its new features on. Stretching out the screen allows for a 5th row of icons, allowing for app-hoarding on fewer pages. All the computing power comes from the new Apple A6 antenna chips, which allow iPhone to run various bands around the world. Most importantly, the LTE networks and 2.4/5Ghz N wireless allow for faster downloading. Finally, the iPhone’s camera receives new lenses and more compact technology. In my humble opinion, it’s nothing worth trampling over a few people in a mad dash to the apple store, but I’m certain the lines will still be long on the 21st.

What’s missing?

To compare, let’s look at two major innovations others have included in smart phones: Near Field Communications (NFC) and screen size. NFC has been a hot topic for features like “pay by tap” or the ability to share information across devices. Using NFC for purchases is a new concept to many and not widely seen, though many competitors have the functionality built in. Even those that have the functionality available have not been able to ditch their wallets. Passbook seems to be a close feature, and there are plenty of apps that allow users to share pictures, files, and more. However,  the feature is not built in for NFC functionality at all.

The second biggest question is about the screen size and, once again, the competition has them beat with larger screens. The longer 4″ screen on the iPhone 5 is an improvement, but many feel it is not enough. Form dictates functionality and the variables are hard to measure. Has Apple made the right decision for us or are they limiting the options? Android phones come in many shapes and flavors to accommodate all user types, but this is a hard point to get anyone to agree on.

Final Results

With the launch over, the iPhone 5 appears to be an overall success, but I found most were only upgrading if they were eligible for an upgrade, unlike previous models where the consumer shelled out the extra cash just to have it. Is this a sign of the times or a lack of excitement? The media portrays an Apple that has lost its edge (not just the new stylistic rounded edges). Damage reports from the folks over at iFixit reveal the iPhone 5 scratches easier than its predecessors. In drop tests it fared better when pinned against the Samsung Galaxy S3, according to Andriod Authority. If you want to keep any device pristine than buy a case and don’t hand it over to a three year old without a waterproof high impact case.

My final verdict is that the iPhone 5 does have some exciting new features, and those eligible for an upgrade or looking for an unlockable iPhone can justify the cost. Keep in mind iOS 6 is available to prior models so check out the features on our iOS 6 review for current iPhone holders.

Apple, iPhone, and iOS are trademarks of Apple, Inc. Galaxy S is a trademark of Samsung.
All other trademarks are the property of their respective owners.
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iOS 6 Review

What’s new with iOS 6?

It’s easy to get turn-by-turn navigational assistance from Siri, but a rash of wrong map directions and missing features can make you wonder why you  suddenly feel the need for more than just your iPhone. Don’t let it get to you, though. Just sit back, relax, and ask Siri about your favorite sports team and where to watch the game; complain about it using iOS 6’s built-in Facebook updates; or tweet about it to release some frustration. What might really come in handy is a passbook ticket to Castries, Saint Lucia, where you can capture some awesome panoramic shots for your shared photo streams. There, calls from the office can be ignored with the Do Not Disturb phone feature or a custom photo message reply of a medley of palm trees. In fact, there are plenty of new and updated toys – from the Facetime to Find My Friends features – on the iPhone5. And no, you don’t have to be in St. Lucia to use them, though I recommend giving it a try. Talk about the accessibility features, Chinese features, and new store updates.

Siri

Still listed as Beta. I’m glad it’s getting some updates. Siri can now tell you about sports, update your Facebook or Twitter, launch an app, reserve  a table at the latest trendy restaurant, and help you end your evening with tickets to a movie.

Maps

There is a lot of controversy over this new feature. All prior iOS devices had Google’s mapping software built in, but this new version is from Apple, TomTom, and more. Accuracy and an ability to actually get you somewhere are expectations of any map, but so far the experience has fallen short of Apple’s design perfectionism. No official response has been made to the user outcry, but they have posted a featured section in the app store linking to other map apps.

Passbook

Consolidation, simplicity, and minimalism are responses to lack of Near Field Communication (NFC) here. All your membership cards, coupons, event tickets, and boarding passes can be stored in one app. Some have complained about errors when attempting to load the app store link, but right out of the gate this new app has been very popular, which hypothetically could be causing app store woes.

FaceTime and Phone

Now you can use FaceTime over your cellular data plan – 3G for the  3GS, 4 and 4S models; and LTE with the iPhone 5. Service providers have had mixed results with AT&T, which blocks it unless you have a shared data plan. Verizon is also happy to charge you with any overages and not fight the FCC. This app is great for getting in touch with someone who is down a phone and has an iPad around. With a retina display you can clearly see who is calling in on your video chat and choose to ignore it or not. You can reply with a text, send a caller straight to voicemail, or set a reminder instead of taking the call.

Safari, Sharing, and Accessibility

Take your browsing to the cloud; start on one device and move to the next. You can, for instance, move entire web pages to your reading list for offline viewing, instead. However you decide to approach a site,  when you are ready you can easily go full screen to focus on your task or zoom in on specifics; or retain a normal size to share what you find on Twitter or Facebook. For those with attention management problems or anyone assisting students with disabilities, you will find new features to reinforce focus by disabling the home button until a teacher overrides it. Finally, iOS 6 offers updates to VoiceOver and AssistiveTouch.

Find My iPhone, My Friends, and share a Photostream

Looking for someone or something? A new lost mode for your iPad or iPhone can send a message while you continue to track it in lockdown mode, which requires a password. After it’s back in your hands – and you’re $50 poorer after gifting a good Samaritan – go ahead and find your friends’ set alerts when they finally leave work to head over. That way you can prepare your  Shared Photostream of panoramas and send them to your Apple TV for a party, where you’re likely to take some new ones that can be added instantly.

Siri, Safari, iPhone, FaceTime, Passbook, Apple TV, iPad, and iOS are trademarks of Apple, Inc.
All other trademarks are the property of their respective owners.
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Surviving the Genius Bar

Genius Bar by Randy Le’Moine Photography, on Flickr

Scenario 1

You got the new iPad to stay current while on the go. It’s your second day of using it heavily, so you take a break from the hours spent customizing it for your upcoming trip to London, and your three-year-old daughter grabs it from the coffee table. You walk back from the kitchen and nearly drop your fresh mug of coffee at the sight of the shattered high resolution screen. Luckily, you smartly purchased AppleCare+ for accidents like these, but unsure of how you to get it replaced before your trip. Your first thought is driving to the Apple Store, but you only have a few. How can you get it fixed in time?

Scenario 2

Your friend gave you his white iMac as a way to convince you to switch from your PC since he got a Retina Macbook Pro. You’re skeptical, but willing to give it a try. It’s day three of playing around and you are really getting the hang of it. Then, suddenly, your fear of Mac machines is justified as itlets out piercing shriek. Reacting quickly, you decide topull the plug in fear of severely damaging your friend’s computer. The noise stops, but now what?

Scenario 3

You have had your Macbook Air for three months now and are finishing an iMovie project due on Monday. It’s bad enough you are stuck working on a Saturday morning, but now iMovie won’t stop crashing. Your first thought is to take it back to Best Buy for help. What should you do next?

In all three scenarios your Apple product needs some serious help, but it’s not always clear how to resolve your issue. Most people react by returning to the place of purchase for help, which can be a waste of time, or calling AppleCare support. You can easily see why AppleCare has such high praise while on the phone with them, but unfortunately not everything can be fixed over the phone. So, they direct you to an Apple Store or offer to ship you a box to send it back in. You may have purchased your product at another reseller to avoid the Apple Store crowds, but now your hand is forced so you grab your keys and start to head to your local Apple Store’s Genius Bar. Did you remember to make an appointment?

Tips

  • Always make an appointment to ensure the employees can see you and make your experience as simple and quick as possible. These stores can be overwhelming at times, so getting yourself on a list regardless of what times are available is a huge win. Appointments can be made online, from the Apple Store app, or over the phone.
  • Always make sure you have a current backup. If you are not sure how to backup or how current yours might be bring an external hard drive along for the ride.
  • Plan on spending time at the store; bring a book or your iOS device to kill time. Some issues take longer to address than others, so be open-minded. If you have to reinstall something and it’s taking too long ask to be shown how to install it yourself at home. Trust me, the store employees know you’re frustrated and want in and out as badly as everyone else.
  • Always check in when arriving to the store so they know you are there and waiting. They can always point you in the direction or help find you a place to sit and wait.

Tricks

  • Be kind, calm, and prepared. Keep in mind this is a free service that Apple doesn’t have to provide, but chooses to as a perk for you, the customer.
  • If things are not going well or you feel the employee doesn’t understand your needs then ask for a manager. Sometimes you may have come in for service, but really needed a business team member or creative trainer’s expertise instead.
  • If you hit a dead end with the store entirely and can feel the blank look from your assigned Genius than ask for a case number. Building a case history will ensure that your basis for frustration is well documented. You can always go home and call AppleCare to plead your case if it’s in their system.
  • Be flexible! Come early and be prepared to wait off the lunchtime rush of people coming in for service.

 Apple, Genius Bar, iMovie, MacBook Pro, Retina, iPad, AppleCare, iOS are registered trademarks of Apple, Inc.