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iOS 12 + Parenting = Sanity Regained

Parental controls are always a challenge. Enter an array of products that have flooded the market to manage this, from the Disney Ring, to Comcast’s xFi service: all decent choices as a way to manage devices on your home network. Great products, to be sure, each in their own way.

However, what if you could have features just as powerful for managing your children’s Apple devices? Enter: Screen Time.

Apple has finally answered our prayers for a better way to take the reins on what kind of experience we would like our children to have on their iOS devices. For us adults, it can also make us take a step back to review our own digital habits. I was surprised to find how much reading I average in a day!

Some of the aforementioned, non-Apple solutions allow you to “lock down” devices past a certain time. While that sounds great, often times it is referring to only locking them down while connected to the restricted WiFi connection. If your child has an iPhone, or an iPad with cellular, they can still peruse without issue. Screen Time’s Downtime feature finally presents users with the ability to truly lock down access to the phone during a certain time period.

Or what about when you’re perfectly fine with usage of an app, but you want to limit how long they can utilize certain apps- or app categories. Enter: App Limits. In the example below, a custom time has been put into place which allows 1 hour of social networking app use on weekdays, with 2 hours of use on weekend days.

And for those who want to ensure you or your child have access to specific apps at all times, including during scheduled Downtime, enter Always Allowed.

Finally, we are now in full control of every nook and cranny of what is visible content-wise to our children, as well as what from their device we make visible to ourselves (as parents) and third parties.

For more insight from Apple themselves, check out the following link. If you need assistance getting things set up, whether for your family or your employees, Start On Technology is here to ensure you make full use of your Apple devices! Review our plans and request support when you’re ready to get in touch with our team.

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Contingency planning: why it’s never optional

Famous last words:

“Eh, I backed up last week. It’s not that big of a deal if we lose things from this week.”

“But I have iCloud, Google Drive, and Dropbox! That means everything is backed up!”

For the record, none of the above are proper backup solutions. You need “real” contingency planning.

Plan A: Business as Usual

Hopefully the day-to-day interaction with your business-critical information if fairly seamless.  (If it’s not, call us.)  This should be how things are 99% of the time.  We’d say the expectation of having access to that data is also up there.  Let’s say this is 95-100% of uptime.  However, that number can be impacted greatly if something unexpected occurs.  Theft, power surges, office accidents, and natural disasters are all very real possibilities.

Last month, we and our clients experienced Hurricane Irma here in Miami. Although the storm spared us any major damage, the conversations around backups turned from a “some day” contingency plan to an immediate need. Fortunately for us and our clientele, nearly everyone had both local and offsite backups. To operate business without some combination of the two is just asking for a nightmare scenario.

Plan B: Onsite

In most business settings, the office will house a combination of workstations and a server or two. Backing up locally ensures the fastest spin-up time in case the main server or workstation goes down. This can look like a few different solutions depending on your setup. This includes Apple’s built-in Time Machine backup system, and creating an identical copy of the setup via a clone or mirror. The point is that there is something onsite that is Plan B in case Plan A fails. Some offices have multiple levels of on-site redundancies, which is never a bad thing.

Plan C: The Cloud

For Plan C, we have to look up at the clouds. Things may look a little different here, but the general idea is the same. If everything is lost on site, there should be a copy sitting on an (extremely secure) remote backup server. Some provide a basic backup and restoration service, which can take some time. Others allow you to see, access, and even work on your files. It all depends on what your urgency of access is and features requested. There is something for everyone!

We here at Start On Technology have spent the last few years working our way through the forest of backup solutions. Luckily, we feel we’ve found the perfect blend of solutions for the average small/medium business setup. Perfect backups, as well as managing the rest of your office’s technology, is available through our managed IT service plans. Check out our Solutions page for more details.

Remember: always have an iron-clad backup solution! You may know you need it until it’s too late.

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Daylite 6.2: Now with Teams

It’s no secret that we here at Start On Technology are big fans of Daylite.  A well-thought-out CRM, Daylite allows for seamless access of business-critical info across all employee Apple devices.  These data types include contacts, calendars, tasks, opportunities, projects, emails, and notes.  If you’re worried about sensitive documents, you can set up custom permissions for any items in the database.  Looking for a unified view of company-wide email history?  That feature is a Daylite staple.

Just last week, app developer Marketcircle released version 6.2.  They ironed out some nagging bugs and cleaned up the UI, making a mostly smooth experience even smoother.  With one of these tweaks, a small but powerful layout has quickly found itself as our new default: the Team View.

Team View screenshot
This screenshot shows the default setting for Team View, which shows your entire team scrolling sideways.

What does Team View offer?

Newcomers and veterans alike will enjoy the power and flexible this feature has to offer.  As seen in the above picture, Team View allows you to gain a bird’s eye view of all employees and what their week looks like.  Want to compare only a few staff members?  Custom team views can be created in the preferences section, as well as by clicking the “Everyone” toggle.  Want to send a company-wide email, schedule a meeting with everyone, or view the entire company’s appointments stacked?  Look to the quick-access buttons at the top of the window.

The quick-access buttons
The quick-access buttons

Another detail are the ellipses (“…”) at the end of each employee’s name.  Any action that is chosen from this menu will ensure that it is linked to the corresponding employee.

Clicking the ellipses in Daylite

Client feedback shows that Daylite users are taking better control of their work.  Accountability is better and workflows are more robust.  Sliding deadlines are kept in check with a unified view.  Just a glance is enough to put overdue items in context with the current workload.  This allows for more level-headed planning for everyone.  Having a heads up on what’s coming for the next few days can help prevent tunnel vision, over-thinking, and underestimating schedule demands.

In conclusion, Daylite has never been a more compelling option to bring up your team’s productivity.  Current users, please let us know how Daylite and Team View have helped you out.  If you have yet to try Daylite, we strongly recommend checking out the free trial provided at this link.

If you are interested in transitioning to Daylite, or improving current workflow, we’re here for you.  Check out our contact page to set up an introductory meeting via telephone or Zoom meeting.  We also provide other services.

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iOS 10: 50 Days Later

Time flies, doesn’t it?  It seems like just a couple weeks ago that we all received the iOS 10 upgrade.  It promised to add bells, whistles, and extra polish to an already-stellar operating system.  Fast-forward fifty days and we find that many of the minor bugs that were found in the initial release have been dealt with.  And, although mileage varies from person to person, not a single one of my apps is incompatible with iOS 10.

(You should still check to make sure your most-important apps do support iOS 10, especially if the app’s design still resembles iOS 6.  Also, backup your device.)


The GUI: New, but Familiar

Hitting an exhaustive 10th-release milestone, iOS finally feels like it’s come into it’s own as a fully-fledged operating system.  From a UI perspective, interactions with objects on-screen are more consistent than ever, especially in apps like Maps and Music.  A lot of users had some issue making the jump from iOS 6 to 7, where a lot the design work based upon real-material aesthetics changed to a minimalistic, flat look.  The shift was vibrant and admittedly futuristic in approach, but it threw off a lot of veterans.  Now we’re met somewhere in the middle: everything is flat but more iconic, buttons are more obvious (if they’re not to you, you can make buttons more pronounced in the settings), quick settings and widgets are more powerful and organized in their off-screen drawers, and system searches have received a couple wonderful updates:

  1. Siri is much faster and a bit smarter at giving you results.
  2. The search bar contains more resources in results.
  3. The define feature, renamed “look up,” has ramped up it’s reference chops as well, allowing highlighted items to display definitions, Wikipedia results, locations, and suggested web results.


Old Devices: No Worries

Which iPhone are you using?  If you’re part of the large population still on older iPhone hardware, you may be leery.  Fear not: although some actions may be slightly slower in use, the amount of new features is well worth it.  If you want more in-depth info, check out Ars Technica’s write up.

As a daily driver, iOS 10 has been knocking it out of the park for me.  Sure there’s some getting used to the new unlock mechanism, which is now a button press versus the classic swipe-to-the-right, but the rest should feel like old hat.  Newcomers to an iOS device will be thrilled at having the App Store library, now with a rapidly-growing stickers and iMessage micro-App Store, extensions to make connections between apps more seamless, and Apple Music for an untethered music experience.

And one more thing… Apple has also built the future into these operating systems.  Every week reveals gradual improvements to Apple’s once relegated Maps services, especially in the transit department.  The Home app is now baked into the system, allowing purchases of new-and-compatible home appliances.  Thermostats, blinds, lightbulbs, and cameras can be easily managed via an exclusive “scenes” window in the control center drawer (store link).


Stable, Secure, & Smooth

As Day 51 of iOS 10 approaches, it’s exciting to be met with a stable, well thought-out upgrade.  What have your experiences been?  Let us know in the comments below.  Remember: if your device is acting up on you, try restoring the phone from a backup before throwing in the towel.

Thanks for reading!  Please check out our services to see if Start On Technology is a good fit for you, your company, or someone you know.  For a full rundown of iOS 10’s new features, check out Apple’s landing page.

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What’s New in El Capitan


The digital landscape has changed in profound ways over the last 10 years. From pervasive smart phones to life-augmenting social networking sites, our world is more tech-connected than ever before.

But before iPhones, Galaxies, and Androids came into the picture with their future-forward touchscreen software set, there was Mac OS X.

Now just OS X, Apple’s operating system for its Mac computers turned 14 this year. Back in 2001, you could still find Napster installed on most people’s computers. You were one of the fortunate few (and spoiled) if your cell phone had a color screen, never mind having more than just a dial pad to type out entire sentences.

But time moves on, and so do the technologies powering our devices. This year marks the 11th update to OS X, known as El Capitan (or for those of you who like numbers, 10.11). How does everything look after 14 years? Not too bad, actually.

The Feel

For those on Apple’s previous system Yosemite (v. 10.10), the Cupertino company offered us the most comprehensive visual overhaul the Mac had to offer thus far, the aesthetics falling right into line with the way iOS had been updated for iPhones, iPads, and iPod Touches. However, many complained of little quirks, visual slowdowns, and the occasional runaway process that would hog precious memory.


Needless to say, many of these woes have been addressed in El Capitan. Apps open much quicker, animations are smoother, and most apps have decreased memory demands. Even those with newer and high-end Mac systems will feel a difference, but it especially benefits those running much older computers. Most of these benefits can be attributed to Apple rebuilding their core collection of apps using Metal, a programming framework, which provides streamlined access to the Mac’s graphics processor. As a result, everything is smoother, faster, and more natural-feeling.

What’s New

El Capitan is light on major new features, but it more than makes up for it with a seemingly endless amount of feature tweaks. In this blog post, we’ll focus on handful of these tweaks; the full list can be found here.

Screenshot 2015-09-29 16.33.46

Split View easily takes the cake for most useful new item. A couple versions ago, we got the ability to put nearly every app in full screen. For some apps this made perfect sense, as they might contain a lot of information. Many people who’d previously been distracted by the dock and the menu bar hovering in their periphery hailed full-screen view. But most apps felt too big for full screen, and many wondered where a split-screen view was. Microsoft had been doing it for years.

Well look no further than El Capitan. Dragging any app window into a full-screened app splits their views in half. You can further determine the viewing size of both apps by simply dragging the separating bar left and right. It couldn’t be easier, and it couldn’t be more useful. Even better: as most websites have a desktop and mobile version, shrinking the view of a split-screened Safari or Chrome window will often times bring up the website’s mobile version automatically; see the screenshot for an example.

Screenshot 2015-09-29 16.46.12

Spotlight has gone through many iterations since OS X’s inception, but it has received some well-needed love in El Capitan. That little magnifying glass icon has more packed inside of it than ever before! Not only can it be used to search files and folders on your system, but you can search for the weather forecast, search by typing in plain English, immediately start playing videos from your search history, as well as move and resize the Spotlight window wherever you please. It may not sound like much in writing, but try it for yourself. You’ll be amazed at how much of a difference it makes.

Screenshot 2015-09-29 16.51.18

The Mail app has also received some great additions. One of the best, as seen in the following screenshot, automatically grabs dates and contact info and gathers it at the top of the email message. From there, you’re only one click from adding a day and time to your calendar, as well as adding a new person to your contacts. Any attachments will also be gathered together in the same place. No more digging through emails for information!

Screenshot 2015-09-29 16.58.24

Lastly, Safari gets tricked out under the hood. Your favorite websites can be dragged to the left of your tabs to be “pinned,” keeping them in line with your open tabs and allowing you access them at anytime by clicking their logo. OS X’s Safari also plays catch up with the iPhone and iPad, letting you AirPlay directly from most websites’ videos without needing to share your entire screen. And a feature most of us have wanted since the late 90’s: have you ever had a lot of tabs open and start hearing speaking or music but have no idea where it’s coming from? Now you’ll see a “speaker” icon on the offending tab, which you can then click to mute. No more unwarranted interruptions!

Screenshot 2015-09-30 22.14.23


It’s not often we review something and recommend downloading and installing it after the first version, but this may be a rare exception. That’s not to say you shouldn’t do a little leg work and check if all your most-important, work-critical apps are compatible (RoaringApps is bar none the best index for this). As with any upgrade, your system should be backed up via Time Machine in case something goes awry.

In short, Yosemite gave us all a nice visual overhaul, with some wonderful features. El Capitan takes this one step further, smooths out the wrinkles, and shows how polished an Apple operating system can really be. If you’re in need of some assistance with installation, whether it’s learning how, needing hand-holding, or rolling it out to many Macs in an office, Start On Technology can help you to ease this process. Contact us today, and you’ll be up and running in no time!

Apple, the Apple logo, iPod, iTunes, and Mac are trademarks of Apple Inc., registered in the U.S. and other countries.
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Where is My Data?

There’s no doubt that technological innovation has made it much easier for us to go about our day-to-day lives. Need to snap a picture? Pull out your phone. Need to view and modify your calendar? Pull out your phone. Need to share anything with anyone? Pull out your phone. Or computer. Or tablet.

With all of this innovation, surely there must be some centralized location where all your documents, media, and the like are stored, right?

Not exactly…

In today’s blog post, we’ll explore the various places your data can be. Some have been around since before the personal computer existed, some cropping up in just the last 10 years. From your hard drive to the cloud, where is everything really? Read on to find out.

Local Hardware

This refers to physical media that you likely have at your house, the office, in a carrying case, in your pocket, or tucked away in a box somewhere. The key thing to remember is that this information is hosted locally. If one of your devices gets fried, then that data could be gone forever, unless you have a backup.

Internal Storage

You know the device you’re using right now to read this? It has it’s own capacity to store documents and media. By default, most devices with internal storage save whatever it is your working on into its own file directory. This will look different depending on the device you’re using; e.g. Finder on the Mac, My Documents on a PC, the Photos app on the iPhone/iPad, etc.

Removable Media

These are external storage devices that can be inserted into your computer and then removed easily once you’re done with them. Any sorts of data can be written to these devices, although most use them for media and backups. The most common removable media are external hard drives, SD cards (usually from digital cameras), USB thumb drives, and CDs/DVDs.

Network-Attached Storage (NAS)

A wireless version of removable media, NAS is typically connected to a home or office network to offer extended storage. Although this could be seen as “cloud-based” technology, as you’re accessing the information wirelessly, it is not- as the source of the data is still local.

Clouds, Servers, & Websites

These include anything that are not usually localized hardware. Some of the following items always require an internet connection to access, whereas some only need internet temporarily to update the localized version of the document.

Cloud-Based Storage

This is when you have a destination whose true location is in a managed, remotely-located server, but typically appears on your computer like any other folder (and as dedicated apps on mobile devices). Some of these services include Dropbox, Google Drive, Microsoft OneDrive, and iCloud. Don’t fall into the trap of thinking that these are backup solutions- they aren’t. They are merely mirroring what the user is doing on their device. If you delete a cloud-based folder, it will be deleted from your computers and apps. Some services allow you to retrieve something you recently deleted (Dropbox), whereas some don’t (Google Drive).


Cloud-based storage is but one variation of a server. Usually located remotely, they give one or more users a dedicated computer to run specialized software, have a unified place to store data, and can be locked down and managed with special security measures to ensure business-sensitive items are safe.


You know those photos you uploaded to Facebook four years ago? They’re still there, far back on your timeline, unless you’ve manually deleted them. That goes for many other web-based services as well, from social media storing media you’ve uploaded, to e-commerce websites storing your credit card information, to file uploading services.

Back It Up!

Needless to say, all of your most important information should be backed up somewhere, as any number of things could make your primary storage medium cease working. Some examples of such things are liquid damage, dropping the device, leaving the device out in extreme temperatures, or just plain old wear-and-tear over the lifespan of the device.

On Mac’s, backing up involves the use of the built-in Time Machine software, which backs up your data to local hardware. There are also cloud-based backup systems, such as BackBlaze and CrashPlan, which exist for both Macs and PCs. You can also manually drag-and-drop your data onto most of the aforementioned storage mediums, but such a routine quickly becomes tedious if you want your backups to stay consistent with your current data.


So what do you do now that you’re armed with this knowledge? Well, for starters, make sure the main repository of your information is backed up somewhere, as well as double check any of the secondary-use mediums for important data and back them up accordingly.

Thanks for checking out my blog post, and thank yourself after you’ve identified your most important data, where it is, and how to best back it up!

Still stuck on how to best proceed? That’s what we’re here for! Reach out to us to receive advice and guidance for how to best manage your data, as well as a plethora of other services such as data recovery, Mac repairs and upgrades, and training. You can check out our full list of services here.

Apple, iPad, iMac, MacBook Air, Mac, Time Machine, OS X, Apple logo, and Apple Store logo are registered trademarks of Apple, Inc. All Rights Reserved.
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There’s power in information | Mac Specs

Your Mac is your gateway to knowledge, productivity, and connecting to others. You may use it daily, or more sparsely if you prefer the likes of your iPhone and/or iPad. Regardless of your usage, there’s something all Mac users need to know how to get to:

The system’s information.

Finding this info is as easy as clicking the Apple logo in your upper-left-hand corner and choosing “About This Mac.”

The Apple menu's drop-down.
This is the Apple logo’s drop-down menu.

You will then be greeted with one of two windows, depending on the age of your system. Those running OS X 10.9 or 10.10, commonly known as “Mavericks” and “Yosemite,” will see the window below, whereas those on OS X 10.8 or earlier will see the second window.

"About This Mac" on newer Macs.
This will show for newer Mac users.
"About This Mac" for older Macs.
This will show for older Mac users.

This may seem like a topic that “the average user” need not entertain the thought of reading into. But, if you want to squeeze the most out of your investment, as well as decrease frustrations with slowness and unresponsiveness, seeing the system info is square one.

Both of the previous windows show the amount of memory your Mac has installed, which indicates it’s multi-tasking capabilities. If you’re running a Mac at 4GB of memory or less and are on (or want to be on) the newest operating system, “Yosemite,” we strongly recommend upgrading your system to at least 8 GB. To find out if your Mac qualifies, click here to fill out our memory upgrade form.

For newer systems, all the necessary information for the form will be in the “About This Mac” window. If you’re on OS X 10.8 or earlier, press the “More Info” button to open the “System Information” app and grab the model identifier.

Model identified and technical info!
There’s a lot of other technical info here as well.

If you’re on a newer Mac and want to get to the “System Information” app, press the “Apple” button, hold down the “Option” key on your keyboard, and choose “System Information.”

The alternate options while holding “Option.”

Use your “About This Mac” window to also see how much space is left on your hard drive.

The author's Mac showing low space.
Yikes! My Mac is running out of space!

Armed with this information, you know where to look to free up space. If you bog down your system’s storage too much, you may one day see the message below:

Something's not right...
Oh no! What did I break?!

By this point, your system is crawling, certain apps aren’t functioning the way they should, and some things just flat out won’t save. Why? Simply put, you’ve got too many files on your Mac. You resolve this by moving files to an external storage device- but, in most cases, the culprits are large files you didn’t even realize are there. Simply deleting them will free up space. To see how large a document, photo, song, video, or folder is, select it and press “Command+I” on your keyboard.

(To become a wiz with keyboard shortcuts, check out our blog post on them!)

I wonder if this is a problem...
Wow: half my drive is music.

So take the tools you’ve learned in this post and go explore your Mac’s info! You’ll be surprised by what you learn. If you’re thirsty for more knowledge about your Apple devices, click here to purchase training time with me. I am the resident Apple trainer here at Start On Technology.

We look forward to boosting your Mac’s speeds, and I look forward to enhancing your understanding of your computer!

Apple, Apple Store, and Macintosh are registered trademarks of Apple, Inc. All Rights Reserved.

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Keyboard Shortcuts

Have you ever seen someone use a computer with such speed that you wonder, “What the heck are they doing?” Things just seem to happen magically, as the windows open and close, text automatically appears, and text becomes formatted. All without using the mouse or trackpad, for your MacBook wielders.

Today’s blog post is here to pull back the veil and reveal the truth: keyboard shortcuts.

Example A:

CommandDoes the above symbol look familiar? If you’re a Mac user, you can see the “Command” key, along with its clover-like emblem, on either side of the space bar. Most keyboard shortcuts start by pressing this key and then pressing — while continuing to hold “Command” — another key. For those of you coming from the world of Microsoft’s Windows platform, “Control” was the key that performed this function.

Think you might of seen this symbol somewhere else? If you’ve ever clicked any section in your Mac’s menu bar, which is hard not to do, it’s been hiding in plain sight in one of the drop down menus.

Example B:

Screenshot 2015-04-02 11.25.21

Each one of the options shown in this screenshot is supplemented by keyboard shortcut, shown to the right. Once your done looking at the “File” section, move on to the “Edit” section to see its shortcuts as well. There are some additional symbols that you likely won’t recognize, as they aren’t given an overt description, nor do they have their symbols printed on the keys.

Example C:



Some of the keyboard shortcuts are universal, meaning that they can be used and relied upon no matter which app you’re doing. The app-specific keyboard shortcuts is where the convenience of CheatSheet really comes into play. Here’s a quick list of universal shortcuts:

  • Command Q = quit app (only exception is the Finder)
  • Command W = close window
  • Command A = select all
  • Command S = save current document/page
  • Command Z = undo (Shift Command Z = redo)
  • Command X = cut
  • Command C = copy
  • Command V = paste
  • Command P = print
  • Command B = bold
  • Command I = italics
  • Command U = underline

Try some of them out for yourself! We recommend compiling a best-of list and keeping it close at hand for reference. After some time of use, you may be surprised to see that you need to reference your cheat sheet less and less as muscle memory takes over.

You can customize and see what shortcuts are available by navigating to System Preferences and looking under the Keyboard section.

If after reading this you’re pumped up about really optimizing your workflow but still need some assistance, we offer Personal Mac Training. We can train remotely, as well as onsite (if you’re located in South Florida).

Now take those keyboard shortcuts and start on streamlining your workflow!

Apple, Apple Store, and Macintosh are registered trademarks of Apple, Inc. All Rights Reserved.
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The Big Picture: Apple Support


apple support

People purchase Apple products every day because of their simplicity, capabilities, and relatively “bug-free” experience. However, another feature that sets Apple apart from the competition is their comprehensive Apple Support system. You might be surprised at how much support is readily available. Much of it allows one to solve problems on their own, keeps the time needed to fix the issue down, and gives plenty of options to get practically any issue resolved. Read on to get the lowdown!

 Apple Support

You start by landing on an aesthetically-pleasing webpage that offers the typical roster of support features: online manuals, latest downloads, and support contact info. If the issue you’re having is pertaining to usability, such as the need to comprehend how to use a feature or finding good shortcuts, all you made need is a glance at the manual.

Dig deeper by simply scrolling down to see the multitude of ways you can get in touch with real people. There are many technology-related companies that only offer their support through email or a web form. In addition to email support, we see the following:

  • The Support Community, where you can ask your specific question and have it answered by the Apple Community as a whole
  • Phone support, where you can either have a support agent call you, or schedule a day and time for the call
  • Chat support, where you chat with the agent through your browser window, and almost always connects within minutes
  • And lastly the Genius Bar, which is where you would arrange to take your Apple product to a brick-and-mortar Apple Store to work in person with one of their in-house technicians, referred to as Geniuses


A quick-and-easy way to check out your warranty status is through this page. After typing in your serial number, you’re given key coverage information pertaining to your support service status, namely which services still have support and when they expire. Conveniently, Apple has placed a couple buttons that’ll take you to make the necessary appointment if assistance is needed.


Without exception, each Apple product comes gratis with a one-year warranty. After said year is up, you can still get your items repaired or replaced, but it will always be at a cost. Enter AppleCare, which extends your coverage an addition one or two years depending on the product. Note: AppleCare must be added on at the time the Apple product is purchased.

All iOS items have an augmented version known as AppleCare+, which adds on physical damage protection, albeit with a $49-$79 service fee. In the big picture, the fee is nominal, since something as easy-to-do as cracking the screen can run $149 or more. If you plan on owning your device for 3+ years, it really is a no brainer.

My Support Profile

Surprisingly one of the lesser-used pages, the Support Profile page gives a full rundown of your relationship with Apple Support. This includes which serialized items are attached to your Apple ID, how many cases you’ve opened, and how many repairs your devices have received. You can also configure the extremely-useful and time-saving VoicePass. Once set up, calling from one of the phone numbers on file will instantly give the support agent your complete device history. Log in and make sure everything is up to date!


Sometimes Apple won’t be able to resolve the issue at hand through their in-house support. Such items include support for data recovery, outdated vintage models, and third-party apps. It’s because of this that they make available two groups of partners, referred to as Apple Authorized Service Providers (AASP) and the Apple Consultants Network (ACN).


Start On Technology is an example of an ACN member. Apple’s location finder page gives you the ability to search through both groups of partners as well as training centers, resellers, and Apple’s own retail stores.

Did you enjoy this blog post? Make sure to check out our others as well! You never know what you’ll learn.

Need help? Of course we can lend a hand just contact us.

Apple, Apple Store, AppleCare, Genius Bar are registered trademarks of Apple, Inc. All rights reserved.
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OS X Training: $20 off for a limited time


“I just shelled out thousands of dollars on my new Mac and it’s supposed to be so easy to use OS X!  Why am I finding myself struggling with some of the most basic things?  I always have to contact a friend or family member to help me along, but they have no patience with the speed it takes me to learn things. What do I do?”

Fear not- we’re here for you!  As of November, we are now offering courses on OS X Training for Yosemite, Mavericks, and more. Whether you need a visit to your home or office*, or training via a remote connection to your computer, we’re on it.  In addition, we can create digital presentations to teach to a larger group, whether in a seminar or webinar.

Needless to say, knowledge and a basic understanding of the technology you interface with on a daily basis is crucial.  Without it, your efficiency decreases, sometimes severely.  In fact, we think it’s so important that up until the end of 2014, our current hourly rate is $100 for training- a $20 discount off of our normal rate!

Give us a buzz today and see what exercising your technological brain can do to your productivity.  You may be surprised!

 *Onsite service is available within a 50 mile radius of Miami at no additional charge. Travel outside that area will incur travel charges.